Returns: We guarantee your satisfaction. You may return any item which does not meet your expectations for a refund of what you paid for the item, not including shipping. Please email us at (firstname.lastname@example.org) to inform us that you are sending a return. Returns must be received at our studio within 20 days of delivery of the item and be in new condition.
Shipping: Shipping cost is determined by weight. We ship USPS first class or priority mail. Your order will be sent within 7 business days if it is in stock. If not in stock it may take up to 4 weeks (see note below)
Damage: Please contact us within seven days if your order is damaged during shipping. We will send you a replacement.
Note on availability: We are not a production studio. All work is handmade by Mary and Jeremy. If we do not currently have your item in stock it may take up to four weeks until it is ready to ship. We will notify you by email if this is the case. Work that is in stock will be shipped within 3 business days. If you need your order quickly please contact us for availability before submitting your order.